Connetic runs a true 24x7x365 help desk entirely with our own salaried employees, all of whom are based in the United States. Sounds too good to be true, right? Well, you better believe it. We are an IT company who is here for you no matter what time of the night, and most of our…
When the cloud came out it was a term that confused many people and had them asking, “What is the cloud?”. It can still be a bit complicated now. Nonetheless, it’s important to understand what it is and why it’s important to your managed service provider. How did the cloud come about? Companies used to…
So your IT relationship didn’t work out. Don’t beat yourself up! It wasn’t your fault. Unfortunately, there are a lot of IT service companies out there that are taught to take advantage of you. Luckily, we’re not like them. We provide transparent IT support along with a shoulder to cry on in times like these….
Switching IT providers can be a painful process because your ex-MSP takes all your software and hardware platforms with them when they leave. It’s the equivalent of divorcing your IT guy, and they get custody of everything! Additionally, your new IT company may have all sorts of systems they push for you to adopt. You…
It seems like some IT consulting companies will tell you just about anything to get your business. However, after you’re signed on, their lies quickly crumble and you’re left with subpar service and empty promises. At Connetic, we believe that managed IT support should be about giving you the right level of service with complete…
On May 7, an employee of Colonial Pipeline found a ransomware attack note from hackers on a control-room computer. By that evening, Colonial paid DarkSide $4.4 million in Bitcoin for a key to unlock its files. “I will admit that I wasn’t comfortable seeing money go out the door to people like this,” CEO Joseph Blount…
Breakups are never easy. This is also true for breaking up with your managed IT service provider. If you’ve finally seen the red flags and realized that it’s time to get out of the relationship and move on – DON’T! At least not yet… Just like any separation, there are things you need to have…
Old-fashioned break/fix IT strategy has never worked well. With the constant security threats that are presented daily, you need proactive, strategic decision support now more than ever! Connetic recognizes this and is here to give you experienced IT strategy consulting every step of the way, with every level of service. Top-Tier IT Strategists When you…
We get it. There are plenty of fish in the IT services sea and they’re all telling you the same story: fair pricing, impeccable service, and customer satisfaction. This may seem like everyone is all the same—either they’re all great choices, or lackluster. We’re here to let you know, it’s not true! Connetic really IS…
What’s the number 1 rule of Credential Handling? Say it with us: Don’t re-use the same password across multiple web services! Unfortunately, employees frequently break this rule of IT Consulting, across both personal and professional IT support practices. This, combined with the fact that often employees use their work email as their web service usernames,…