Connetic runs a true 24x7x365 help desk entirely with our own salaried employees, all of whom are based in the United States. Sounds too good to be true, right? Well, you better believe it. We are an IT company who is here for you no matter what time of the night, and most of our competitors can’t guarantee that.
Connetic Is Always Waiting for Your Call
Many IT companies outsource their help desks overseas to lower their costs and to provide more employees for less money. When dealing with outsourced help, many times you are forced to be on hold for long periods of time for anything more complicated than a password change. Connetic would never treat you like this. We are your dream IT company – always here for you!
Connetic Is Always Punctual
Our help desks are all actual qualified system administrators—not customer service reps with an IT title. Our help desk technicians have the skills and tools to resolve your calls efficiently and effectively. At Connetic, you can expect an immediate live answer more than 85% of the time, we’re almost always ready to give you a live answer! Our worst-case guarantee is two hours, which we haven’t missed in years!
Think you just clicked the wrong kind of link on your work laptop in the middle of the night? No problem. Have to get that report out by Monday morning and you can’t log into Office 365 on the weekend? We’re always here. Working in Europe and can’t get your VPN going? Just call—whenever, wherever, we’ve got you.
Why Connetic is the Better Partner
At Connetic, our fixed-price, unlimited IT support services model keeps us constantly searching for ways to keep our customers safe. Safe practices reduce the amount of incident response we have to perform—which we don’t get paid extra for. That’s why we put these solutions in front of all of our clients and implement them at no additional cost. We are committed to being as transparent as possible about our services. We’re the IT consultant that you can count on 24/7.
Contact Connetic’s IT services team to learn more about how you can benefit from Connetic’s extensive experience and exceptionally managed IT services.