Services | Help Desk
Our Help Desk stays up all night, so you never have to.
At Connetic, we’re known for our exceptional customer service. It’s not just that our Help Desk technicians are friendly and efficient; it’s also that they all have the skills needed to help you. Rather than having to escalate your issues to more and more senior engineers, in most cases, the first person who picks up the phone will be the same person to solve your problem. And unlike other IT management companies who (if you read the fine print) have limited hours and longer wait times on nights and weekends, our Help Desk is open 24 hours a day, 7 days a week, 365 days a year, with a 2-hour response guarantee. This means that whenever you need help—yes, even in the middle of the night—you won’t have to wait to receive it.
Unlike many other IT management companies, we don’t resell hardware or software—we work with the systems that you have in place. Because we are “technology agnostic,” we are familiar with almost any system you may use and can provide you with expert-level desktop, laptop, and smartphone support. We can install, update, and maintain software for all of your computers, laptops, and devices, and maintain end-point security software as well. This can also include supporting your users working from home on business-owned equipment—essential for the massive (and largely permanent) shift to working from home that occurred in the early part of 2020.
Help Desk Options
24/365 Help Desk with 2-hour response guarantee
Continuous support for desktops, laptops, smartphones
Software installation, updating, and maintenance for computers, laptops, and devices
End-point security software maintenance
Support for work-from-home users on business-owned equipment
“Cultura made the decision to change IT support in April 2020. Yes, 4 weeks into a pandemic that, at the time, challenged our entire office furniture and design industry. We needed first-class support and a partner that could be truly that—a partner—that took 100% of the onus off of our staff and bolted onto our company. Connetic is the real deal. Their quest to be so good that we don’t notice them is amazing and effective. Uninterrupted service, better than the best service we have ever had, and communication beyond our wildest dreams. I cannot say enough about Connectic, they are just that good.”
- Anne Benge, CEO at Cultura
Get 24/7 Help Desk support for your business.