Thanks to the horrible stories you see on the news about cyberattacks, customers are worried about IT risks like ransomware, foreign nation-state hackers, cryptocurrency scams, and phishing. Unfortunately, they are blissfully unaware of the major risks that they are taking every day. These risks include the lack of reliable backups, misconfigured security when it comes…
In the past, most businesses ran their IT applications and services from within their own building—server rooms full of equipment were simply the norm. On-site IT support was required to keep those services operational. IT Support and Changing Times Luckily, these days the majority of small businesses have already migrated their business critical applications into…
Let’s face it, getting the right quality of IT support can be difficult for smaller businesses. For large enterprises, a large IT staff with specialization of roles and great efficiency practically comes with the territory. But for smaller businesses who are limited in budget and resources, finding the right IT support is nearly impossible. Why…
Phishing scams are the number one cyber attack, directed at millions of small businesses every day. Scammers send forged email messages to employees trying to get them to click on attachments or links; these attachments or links then give the hacker full access to login information. Typically, the link will be to a website that…
Most people believe that their personal information isn’t worth that much. After all, contact information is often handed out on business cards all the time, right? Wrong! How do cyber attackers use your personal information? In the hands of hackers, personal information is very valuable. As the saying goes, knowledge is power, and in this…
Ask yourself: what’s the most intimate professional relationship you have? The person you trust completely with your most valuable information? It’s your IT provider! It’s easy to fall into a situation where you put up with bad service if you’ve never known anything better. We’re here to encourage you not to settle for anything less…
Here’s a little intel about the IT Managed Services Provider (MSP) market: Most MSPs are only familiar with the equipment and software that they sell. Don’t be surprised when you’re told to completely abandon the hardware and software you’ve been using to adhere to your newly chosen provider. Out With the Old, In With the…
When the cloud came out it was a term that confused many people and had them asking, “What is the cloud?”. It can still be a bit complicated now. Nonetheless, it’s important to understand what it is and why it’s important to your managed service provider. How did the cloud come about? Companies used to…
So your IT relationship didn’t work out. Don’t beat yourself up! It wasn’t your fault. Unfortunately, there are a lot of IT service companies out there that are taught to take advantage of you. Luckily, we’re not like them. We provide transparent IT support along with a shoulder to cry on in times like these….
On May 7, an employee of Colonial Pipeline found a ransomware attack note from hackers on a control-room computer. By that evening, Colonial paid DarkSide $4.4 million in Bitcoin for a key to unlock its files. “I will admit that I wasn’t comfortable seeing money go out the door to people like this,” CEO Joseph Blount…