Out With the Old: What Your Managed Services Provider Really Wants
Here’s a little intel about the IT Managed Services Provider (MSP) market: Most MSPs are only familiar with the equipment and software that they sell. Don’t be surprised when you’re told to completely abandon the hardware and software you’ve been using to adhere to your newly chosen provider.
Out With the Old, In With the New
It’s a sad fact. Beyond some general computer knowledge, the engineers at most MSPs only have training on the equipment and systems that they sell. This means that they lack the skills and knowledge to manage or maintain a broad variety of networking gear, operating systems, and software.
Now, most of the time these MSPs are selling Intel-based PCs and Microsoft Windows along with Microsoft 365 cloud solutions. All of which work well for most business customers, but this also means that they can only manage the specific brands of firewalls, security software, anti-virus, and backup solutions that they sell. See where we’re going with this?
It’s Not You, It’s Your Software
When you sign up with a new MSP, guess what? You’ve got to dump whatever it is you are already using and must purchase new hardware, software, and servers. This is often accompanied by a lengthy and expensive migration process—that is, if you want them to effectively support you. If you think that commission doesn’t play a part in this, we have some news for you. It does!
Are You Ready to Commit to That?
Before you commit to a new MSP, think about this:
1) Can they support operating systems other than Windows, like Linux or Macintosh computers?
2) Can they guarantee that you won’t have to replace your existing anti-virus or backup solution?
If the answer to either of those questions is no, watch out. You’re about to dump your current situation, costing you unnecessary money and wasting a lot of time.
We Want You, Just the Way You Are
Choosing Connetic doesn’t mean you have to abandon the system you’ve been using; we manage what you have when you come on board. Unlike most MSPs, our employees are all thoroughly trained and fluent in all platforms, all brands, all services, and all software. At Connetic, we don’t believe in forcing new hardware and software on our clients. We get all of our revenue from our direct client billings. There’s no commission motivating us to suffocate our clients with new gear and systems, as other MSPs like to do.
With Connetic, we accept you fully – you can trust that our recommendations come from what’s best for you, not what’s best for us. This also means that we have experts across all brands of hardware, software, and cloud services with the capability of managing whatever brand or program you use. With Connetic, there’s no hidden commission and no underlying motivation to make you switch your equipment and systems.
At Connetic, our fixed-price, unlimited IT support services model keeps us constantly searching for ways to keep our customers safe. Safe practices reduce the amount of incident response we have to perform—which we don’t get paid extra for. That’s why we put these solutions in front of all of our clients and implement them at no additional cost. We are committed to being as transparent as possible about our services. We’re the IT consultant that you can count on 24/7.
Contact Connetic’s IT services team to learn more about how you can benefit from Connetic’s extensive experience and exceptionally managed IT services.
