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Solutions

Enterprise level expertise, advanced technology, skilled professionals—all at one fixed rate.

Whether you have existing IT staff or rely on us for all of your IT support, Connetic will work with you to create a sourcing strategy that improves service levels and functionality, responds to your changing needs, and reduces your costs up to 50%. Through the unique collaborative relationship we build with you, we are able to leverage:

  • Your existing infrastructure
  • Our proven methods, assets, and tools
  • Our highly skilled team of technology experts
  • The industry‘s best practices

Connetic delivers this unmatched level of proactive IT support at a fixed cost so you can take the guesswork out of your IT spending entirely. Learn more about what is offered in our variety of support packages and how they can work for your business!

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Help Desk
24/365 Help Desk with 2-hour response guarantee
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Continuous support for desktops, laptops, smartphones
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Software installation, updating, and maintenance for computers, laptops, and devices
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End-point security software maintenance
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Support for work-from-home users on business-owned equipment
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Field Support
Unbox and set up workstations and laptops
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Install physical server and network equipment
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Next-day on-site guarantee
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Same-day on-site guarantee
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Network Operations
Network & server implementation and maintenance
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Cloud and SaaS services management
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Security services configuration and maintenance
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User account and access control management
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Configuration and management of backups and business continuity services
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IT asset status monitoring
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Installation and upgrading of business applications
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Configuration and management of firewalls, VPNs, and security devices and software
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Unlimited project implementation labor included
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IT Strategy Consulting
Recommendation of services, software, and hardware necessary to support business requirements
Acting as an agent to network systems and software vendors when directed
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Assessment and reporting on the operational status of IT monthly or upon request
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Implementation of security policy frameworks such as NIST, HITRUST, ISO 27001
Regulatory requirement management for SOX, FDA, DoD, HIPAA, FINRA and others

(Remote Only)

Foundation Support

Ideal for small private companies with lightly-staffed internal IT departments, our Foundation Support package provides unlimited remote IT support, including Help Desk, systems, and network support monitoring.

(Startups and Small Businesses)

Total Support

Best for small private companies with no internal IT staff, Total Support is our most popular service level because it combines the four most important tiers of IT support (Help Desk, Field Support, Network Operations, and IT Strategy Consulting) into a simple, comprehensive, and cost-effective package.

(Businesses With Compliance Requirements)

Express Support

Best for small to midsize public companies that are technology-intensive and/or have compliance requirement needs—e.g., SOX, SEC, FDA, HIPAA, NIST, ITAR—and no internal IT staff, Connetic’s Express Support package will provide all of the IT support, engineering, and guidance that you need.

Get the IT solutions you need at one fixed price.