Toll Free: 1-866-2CONNETIC (866-226-6638)

Total Support

Total Support is our most popular service level because it combines the four most important tiers of IT support (Help Desk, Onsite, Network Operations and Strategic Guidance) into a simple, comprehensive and cost-effective package.

Our staff handles all routine installation, configuration, and user support as well as projects such as setting up, migrating and managing server workloads, email, networks and more.

On-premise servers are (thankfully) becoming a thing of the past. Cloud-native native companies need modern, cloud-native IT support techniques and processes. Total Support delivers!

For most start-ups and smaller organizations, Total Support will cover all areas of IT needs and preclude the need to hire in-house IT staff until the organization has grown substantially.

 
Service Highlights:

  • 24x7 Help Desk Support
  • On-call with next-day onsite response guarantee
  • 24x7 Network Operations
    • Monitoring, alerting and rapid remediation
    • Project Implementation
  • Virtual CIO for strategic technology planning (monthly meeting and as needed)

 
Ideal Solution For:

  • Companies without IT Staff
  • Recommended for 20-50 Users
  • Private non-regulated companies

 
Pricing:

  • $100/user + $500 Infrastructure management fee
 
 

Call us today to discuss your IT needs!

1-866-2CONNETIC (866-226-6638)
 

 

 

 

 

Express Support
  • Help Desk
  • Network Operations
  • Strategic Decision Support
  • Same Day On-Call Support
Total Support
  • Help Desk
  • Network Operations
  • Strategic Decision Support
  • Next Day On-Call Support
Foundation Support
  • Help Desk
  • Network Operations
  • Strategic Decision Support
Basic Support
  • Help Desk
  • Network Operations