Services | Help Desk

Our Help Desk stays up all night, so you never have to.

At Connetic, we’re known for our exceptional IT support services. It’s not just that our Help Desk technicians are friendly and efficient; it’s also that they all have the skills needed to help you. Rather than having to escalate your issues to more and more senior engineers, in most cases, the first person who picks up the phone will be the same person to solve your problem. And unlike other IT management companies who (if you read the fine print) have limited hours and longer wait times on nights and weekends, our Help Desk is open 24 hours a day, 7 days a week, 365 days a year, with a 2-hour response guarantee. This means that whenever you need help—yes, even in the middle of the night—you won’t have to wait to receive it.

Unlike many other IT management companies, we don’t resell hardware or software—we work with the systems that you have in place. Because we are “technology agnostic,” we are familiar with almost any system you may use and can provide you with expert-level desktop, laptop, and smartphone support. We can install, update, and maintain software for all of your computers, laptops, and devices, and maintain end-point security software as well. This can also include supporting your users working from home on business-owned equipment—essential for the massive (and largely permanent) shift to working from home that occurred in the early part of 2020.