Express Support adds a 2-hour guaranteed emergency response (1 hour typical) to our Total Support offering and includes scheduled project implementation at no extra cost.   Express Support is for companies who depend on their IT systems all the time.  When your IT infrastructure is mission critical, Express Support is the service level for you.   Since you get guaranteed scheduling on new project implementation without a separate project contract, you know that you're never going to have any unexpected costs.  Express Support is our most popular service level. 
 
Service Highlights:

• 24x7 Help Desk Support
• Network Operations
• Strategic Decision Support (monthly meeting)
• Guaranteed Same Day On-Call Support
• Project Implementation (included at no additional cost with projected online date)

 
Ideal Solution For:

• Companies without IT Staff
• Recommended for 50-100 Users
• Minimum Service Level for public companies with SOX reporting requirements

 
Price:  $1,000 per site + $100 per desktop, per month