Toll Free: 1-866-2CONNETIC (866-226-6638)

Basic Support

Basic Support delivers UNLIMITED remote IT Help Desk and network maintenance for fast, direct user-support and 24-hour systems and network management.

We provide immediate access to experienced IT support professionals via telephone or email 24 hours a day.

Your employees will have access to experienced IT support professionals with a 2-hour guaranteed response. When problems require hands-on support, our Help Desk will escalate to your technicians for direct, desk-side assistance.

Server, storage and network monitoring, alerting and basic maintenance is included. Improvement projects and onsite support (for emergency response or planned maintenance) are available, at an additional cost.

 
Service Highlights:

  • 24x7 Help Desk Support
  • Network Operations
  • Strategic Decision Support (on an as-needed basis)

 
Ideal Solution For:

  • Companies with in-house IT Staff
  • Recommended for 15+ Users
  • Private companies

 
Pricing:

  • $65/user
  • $150/hour for project implementations
  • $150/hour for onsite support (planned maintenance and next-day response for emergencies)
 
 

Call us today to discuss your IT needs!

1-866-2CONNETIC (866-226-6638)
 

 

 

 

 

Express Support
  • Help Desk
  • Network Operations
  • Strategic Decision Support
  • Same Day On-Call Support
Total Support
  • Help Desk
  • Network Operations
  • Strategic Decision Support
  • Next Day On-Call Support
Foundation Support
  • Help Desk
  • Network Operations
  • Strategic Decision Support
Basic Support
  • Help Desk
  • Network Operations