Toll Free: 1-866-2CONNETIC (866-226-6638)

Premier Support

Premier Support takes the Express Support Package one step further by providing a guaranteed on-site presence from 4 hours per week at a minimum all the way to multiple full time IT staffers depending on the size of your business.   Connetic on-call technicians further augment the on-site staff whenever additional support is required at no additional charge.   This service level provides an on-site technician backed up by industry leading practices, a 24x7 toll free live answer help desk and as many additional technicians as a new rollout or system-wide deployment may require.  
 
Service Highlights:

  • 24x7 Help Desk Support
  • Network Operations
  • Strategic Decision Support (weekly meeting)
  • Guaranteed Same Day On-Call Support
  • On-Site Support (1 day per 20 users, full-time at 100 users + 1 technician per 100 users thereafter)
  • Project Implementation (included at no additional cost with online date commitments)
  • Executive Concierge Service (includes in-home support for business decision makers)

 
Ideal Solution For:

  • Companies without IT Staff
  • Recommended for 80+ Users
  • Required Service Level for companies with mandated regulatory requirements requiring configuration control

 
Price:  $1,000 per site + $200 per user, per month
 
 

Call us today to discuss your IT needs!

1-866-2CONNETIC (866-226-6638)
 

 

 

 

 

Foundation Support
  • Help Desk
  • Network Operations
  • Strategic Decision Support
Total Support
  • Help Desk
  • Network Operations
  • Strategic Decision Support
  • Next Day On-Call Support
Express Support
  • Help Desk
  • Network Operations
  • Strategic Decision Support
  • Same Day On-Call Support
Premier Support
  • Help Desk
  • Network Operations
  • Strategic Decision Support
  • Same Day On-Call Support
  • On-Site Support