Premier Support takes the Express Support Package one step further by providing a guaranteed on-site presence from 4 hours per week at a minimum all the way to multiple full time IT staffers depending on the size of your business.   Connetic on-call technicians further augment the on-site staff whenever additional support is required at no additional charge.   This service level provides an on-site technician backed up by industry leading practices, a 24x7 toll free live answer help desk and as many additional technicians as a new rollout or system-wide deployment may require.  
 
Service Highlights:

• 24x7 Help Desk Support
• Network Operations
• Strategic Decision Support (weekly meeting)
• Guaranteed Same Day On-Call Support
• On-Site Support (1 day per 20 users, full-time at 100 users + 1 technician per 100 users thereafter)
• Project Implementation (included at no additional cost with online date commitments)
• Executive Concierge Service (includes in-home support for business decision makers)

 
Ideal Solution For:

• Companies without IT Staff
• Recommended for 80+ Users
• Required Service Level for companies with mandated regulatory requirements requiring configuration control

 
Price:  $1,000 per site + $150 per desktop, per month