Foundation Support adds all of our services offerings except on-call and on-site technical services into a "wrapper" package that provides a complete 4-tier IT support organization for companies who have only one or a few IT staff as employees.    Our Help Desk staff can help your employees with their desktop support issues, relieving your IT staff of the need to man a desk and telephone.  We provide immediate access to a live IT support professional via telephone or e-mail 24 hours a day.   Our staff will work with your employees to resolve all types of issues, and can remotely connect to their desktop to solve problems directly, if desired.   When problems require local hands on support, our help desk can dispatch your technicians for direct local assistance.  Our help desk support option reduces your IT staffing requirements, eliminates support wait times, and frees your staff to concentrate on your IT projects.
 
Service Highlights:

• 24x7 Help Desk Support
• Network Operations
• Strategic Decision Support (on an as-needed basis)
• Dispatch of your employees for problems that cannot be fixed remotely
• Project Implementation included at no additional cost

 
Ideal Solution For:

• Companies with IT Staff
• Recommended for 20-50 Users
• Not available for public companies

 
Price:  $1,000 per site + $50 per desktop, per month