Toll Free: 1-866-2CONNETIC (866-226-6638)

FAQ

Does Connetic really provide unlimited IT Labor?  How is that possible?  Our IT technicians are exceptionally skilled and certified in most common equipment and operating systems.  Because we operate on an unlimited labor basis, we are free to proactively manage your systems and set up your computers so that they won't fail in the first place without your worrying about how many hours we are spending on cryptic IT tasks.  Then we install our monitoring software services that automatically measure your system performance so we solve problems before they become problems.  Even in the worst-case scenario, we can perform entire system restoration across multiple devices in the space of mere hours, and we automate many routine administrative tasks such as operating system upgrades and software deployment.  
 
Does Connetic unbox computers and get them running on the network? That's exactly what it means. Once the computer has been placed in it's final location, we will attach it to the network and get it configured for the user.
 
Do you do network cabling? Connetic has close relationships with network cabling firms, and can get high quality installations done in much shorter time than our clients contracting the work themselves. But we do outsource that work.
 
Will you support our ERP system? How can you possibly know everything about all applications? We are technical experts in general-purpose operating systems and in mass-market applications like office applications, SQL servers and e-mail servers. For industry specific applications, we will support them if the customer maintains a support contract with the original vendor that gives us a place to go with specific questions and a channel for receiving patches and updates. Without a support contract, we are unable to support niche applications.
 
So what don't you do?  We do not support mainframes and mini-computers such as AS/400 or VAX systems.  We do not support computer based telephony systems.  You will want to keep a maintenance contract with your system integrator to manage your telephone system.  For liability insurance reasons, we don't change your backup tapes, although we will configure and establish your backup software and tape rotation protocol (not applicable for Premier Support clients).   For the same reason, we don't physically move computers from place to place within your company, but we will assist with breakdown and setup for a move or when employees get new computers.   
 
I use a smartphone and tablet.  Do these devices need to be listed on a device inventory, and will you help with those?  Connetic supports connecting all types of devices to company computers free of charge, whether they are company assets or personal.   We do not install software that is not related to synchronizing the devices to company computers, but once the devices are set up, installation of 3rd party software is simple.
 
Are you a "Microsoft Shop"? We have specific expertise in Windows, UNIX/Linux, Mac OS X, and NetWare, and while 90% of our work is performed in Windows, we do not concentrate on that platform to the exclusion of others.  Many of our own core services are deployed on Linux, while 80% of our clients are deployed on Windows. More to the point, we don't form exclusive relationships with any vendors, hardware or software, so that you can trust our independence.
 
Can we buy equipment from you? No. Connetic is not a reseller for any product. We maintain complete independence from vendors so there's never any conflict of interest when we make recommendations. We can completely specify and direct your acquisitions from Value Added Resellers and wholesalers, but we're not involved in any business relationships with vendors whatsoever, except as consumers ourselves.

Call us today to discuss your IT needs!

1-866-2CONNETIC (866-226-6638)
 

 

 

 

 

Foundation Support
  • Help Desk
  • Network Operations
  • Strategic Decision Support
Total Support
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  • Network Operations
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  • Next Day On-Call Support
Express Support
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  • Same Day On-Call Support
Premier Support
  • Help Desk
  • Network Operations
  • Strategic Decision Support
  • Same Day On-Call Support
  • On-Site Support